Customer Service: 1.806.687.4112


Return Policy

You must call Tennis Outlet for Return Authorization prior to sending back any products.

Freight Damage

In the event you receive and item damaged in transit, please contact us at 1-866-687-4112 within 5 business days after receiving your package. Please retain all packaging material for collection by the Freight carrier.

Manufacturer Defects

If you receive a defective item, we will pay all return shipping on the item and ship a replacement to you at no extra charge. You may not exchange a defective item for a completely different item.

Returns & Exchanges

All Returns and Exchanges should be sent back to:
Tennis Outlet
Attn: Returns
4202-50th Street
Lubbock, TX 79413

The name that the order was under MUST be clearly marked somewhere on or inside the box.
At times, merchandise may be drop-shipped directly from the manufacturer. NEVER return the product to the manufacturer.

Up to 10% of your order may be returned without any penalty as long as it meets the following criteria:
-Must be within 30 days of receipt
-Must be in new condition, e.g., No makeup, no deodorant, unwashed and with original tags attached.
Returns exceeding the 10% limit must be approved in advance (866-687-4112) and will be charged a 15% restocking fee.

Maufacturer’s Warranty

Select shoes that Tennis Outlet carries have a six month outsole warranty. All claims concerning this warranty must be handled directly with the manufacturer, not with Tennis Outlet. Generally, you will need to provide a copy of your sales receipt with the return to the manufacturer.

Custom Orders

Custom orders are non-returnable.

Shortages or Claims

Shortages as a result of packaging errors, and claims on defective merchandise must be reported to the Tennis Outlet staff within 5 business days of receipt of shipment.